Terms & Conditions
These terms and conditions apply to all our service buyers (passengers)
Weather Conditions - What if my tour gets cancelled?
All our tours are weather dependent, and may be subject to cancellations. Our captains will make their decisions based on many years of experience and always keeping in mind our passenger safety and comfort.
We can reschedule you for another day, but please call us to make sure we have availability next time you want to try.
In case of cancellations due to unfavorable weather conditions and you are not able to reschedule, you will receive a full refund (note: if you are using your "free ticket to try again" this does not apply)
Sightings - What if I don't see any whales / northern lights?
We can never guarantee sightings as we are working with wild nature and animals. We always do our best to provide a great service which includes taking you out on sea to explore the nature and its wonders out on Faxaflói Bay.
We recommend trying the northern lights tour on your first night in Iceland, to give you the best chance possible of catching the auroras.
If your tour does not sight a whale, we offer you another ticket for free - same goes for the northern lights tours, if you don't see any lights you can join us again on the next available day. NOTE: You always need to reschedule if you want you join us again, as places on our boats are limited
Please note that we can not guarantee a tour on the next day/evening, it all depends on weather and sea conditions.
We have had 100% success on our Puffin Watching & Sea Angling tours, however if there ever comes a day where you wont see a puffin or catch a fish, we will offer you another free tour!
Northern Lights Tours - Cancellations & Terms
These tours are subject to correct weather conditions and sightings cannot be guaranteed. We reserve the right to cancel the tour due to unfavourable weather conditions if need be.
When the northern lights forecast looks good - but it is too windy to go out on sea - we will still take our customers out for a northern lights tour on a bus - plus a chance to re-book our boat tour the next available day!
If the tour does not operate at all (boat or bus) during your stay due to unfavourable weather conditions, you can exchange your ticket with one of the following options*:
- A Whale Watching Tour!
- An adventure menu at Iceland´s most popular restaurant, Kopar, starting with a welcome drink!
Or a full refund. (*All options cost the exact same amount as your northern lights by boat ticket). - If you have purchased the ticket with an intermediary please check with them as they might have their own terms and conditions with refunds.
If you join the tour (boat or bus) and there are no sightings you will get another ticket to join us on the next available day
***We do not refund if you have already been on the tours and used our services - whether its by bus or boat.
Change in reservation
If you wish to change your reservation we kindly ask that you give us advance notice, we are very flexible and will help with any alterations or changes you would like to make.
If you cancel your tour 24 hours prior to departure we will fully refund your ticket.
Prices & Schedules?
a) Special Tours reserves the right to change prices in the event of currency fluctuations, taxes or other cost increases out of our control. Tickets purchased prior to the increase will not be affected by the change.
b) Special Tours reserves the right to make any changes to its tour schedules if need be - informing all our clients that have already made a booking on the specified tour and making the information immediately accessible to our future customers.
c) Tickets that have been purchased from someone other than a licensed travel agent / hotel / tourist info will not be valid on board our boats.
Departures - When should I arrive?
All our tours depart from Reykjavik´s Old Harbour (location) and the departure time is indicated on your voucher/confirmation. We ask that all our passengers arrive at least 20 minutes prior to departure for check in and boarding (recommended time is 30 minutes to be safe).
Free parking at the harbour is limited and we advice you to make use of the public parking spaces that are located all around the centre of Reykjavik – cost should be about 225 ISK per hour (our tours will range from 1-4 hours approx.)
If you have any mobility issues, medical problems, please let us know in advance and we will assist you. We have prepared our boats to be as accessible as possible - and we are always happy to help out - just ask us!
Complaints & Comments
We are continuously working on improving our tours and services and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354-5608800 or firstname.lastname@example.org) and we will reply to you as soon as possible.